I'LL BELIEVE IN ANYTHING

Hey. I'm John Coates.
I work at FreshBooks running our marketing communications. Some call me a hat collector (lots of different roles) and I'm usually trying wear too many at any given time.

I post/comment on anything I find interesting. That usually means marketing, sales, management, and entrepreneurship. I am also an audiophile, outdoors guy, beer geek (my videos: Beer O'Clock) and like to go really fast on skis and bicycles.

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Est. Nov. 15, 2007

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Mon Jan 23

“ which is surprising if you do the math. The cost of calling customers who are cancelling is a lot cheaper than sales calls. Plus, you’ll recover more revenue and priceless knowledge. She left me standing there, and I don’t know why | Andy Sernovitz | Damn, I Wish I’d Thought of That!